Access and isolation
Customer and staff roles, client isolation and least-privilege support access are defined for the environment, with records of sensitive actions.
Managed hosting with clear responsibilities.
A3GET operates your portal under your brand and domain, with hosting, access, support and data terms agreed before launch.
Hosting sized for your workflow.
Provider, region and resources are selected for the agreed workload. The environment may use shared components with logical client isolation or dedicated resources where required.
Agreed, non-sensitive hosting and capacity information can be shared publicly for your company. Credentials, private access details and customer data remain protected.
- Location and providers
- Hosting region, infrastructure services and relevant subprocessors.
- Resources and limits
- Compute, storage, workload assumptions and agreed capacity.
- Responsibilities
- Domain configuration, administrative access and support contacts.
Security and day-to-day operation.
The project’s technical review defines the controls and verifies them against the delivered environment.
CAD files and credentials
File validation, size limits, access, encryption and credential storage form part of the security design. Requirements for signed uploads and malware scanning are agreed during scoping.
Monitoring and releases
A3GET monitors availability, errors and resource use, applies updates and manages tested releases with a rollback plan.
Recovery and support
Backup schedules, retention, restore testing, support coverage and incident escalation are agreed for each project.
Your brand and business data.
Your company controls its domain and branding and owns its customer records, CAD files and commercial data. Export and continuity arrangements form part of the service agreement.
How is software ownership handled?
A3GET retains its proprietary source code, components and platform IP. Your agreement provides the right to use the managed service under your brand, while your company owns its business and CAD data.
How do data exports and transition work?
The agreement defines export formats and timing, transition assistance, notice periods, access after termination, and retention or deletion of records and backups.
What service and recovery commitments apply?
Hosting capacity, support hours, backup and recovery commitments are agreed per project. They are documented with the responsibilities and escalation routes for your environment.
Discuss the requirements for your environment.
Share your workflow, systems and hosting constraints so we can define a suitable scope.